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Terms and conditions

  1. FORMTEX is the trade name of ADPRO TEAM CONCEPT S.R.L., a Romanian legal entity incorporated under Law no. 31/1990 on companies, republished, as subsequently amended and supplemented, registered with the Trade Register Office attached to the Bucharest Tribunal under no. J40/8936/2013, with tax identification code RO 32018111, with its registered office in Bucharest, Sector 6, Aleea Cetatuia no. 12, block 25/2, staircase A, floor 3, apt. 18, postal code 060836, and a secondary office at Str. Complexului no. 3, Chiajna, Ilfov, 077040, legally represented by its director, Victor Vișan. Share capital: 200 lei. Main activity: NACE code 7311 – Advertising agencies; secondary activities: 1330 - Finishing of textiles; 1392 - Manufacture of made-up textile articles, except apparel; 1721 - Manufacture of corrugated paper and paperboard and of containers of paper and paperboard; 1812 - Other printing n.e.c.
  2. The contact details are as follows: Telephone: +40 751 674 732, Email: contact@formtex.ro, Website: formtex.ro, Contact person: Vlad Daniela, Address: Str. Complexului no. 3, Chiajna, Ilfov, 077040.
  3. The address at which FormTex actually carries out its activity is Str. Complexului no. 3, Chiajna, Ilfov, 077040.
  4. Our shop complies with the TRUSTED.ro standards and holds the TRUSTED.ro Trust Mark TRUSTED.ro

  • FormTex: the trade name of ADPRO TEAM CONCEPT S.R.L.
  • Buyer/Customer: any natural person over the age of 18, or any legal entity, who places a request.
  • User: any natural person over the age of 18, or any legal entity, who visits the FormTex website or holds an active account.
  • Consumer: any natural person or group of natural persons constituted in associations, as defined in Article 2(2) of Government Ordinance no. 21/1992 on consumer protection, republished, as subsequently amended and supplemented.
  • Distance contract: any contract concluded between the trader and the consumer under an organised distance sales or service-provision scheme, without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.
  • Government Emergency Ordinance no. 34/2014: the legal framework on consumer rights in contracts concluded with traders.
  • Traders: all those who operate an undertaking.
  • Online request: the expression of the intention to purchase a product.

  1. By placing an order on the website, the buyer agrees to the terms and conditions, the privacy policy and the form of communication through which the entire sale will take place, namely communication by email, SMS or telephone.
  2. The buyer therefore acknowledges that the notification received after placing an order is for information purposes only and does not have the legal value of an acceptance of the order.
  3. For the avoidance of doubt, the request shall not be deemed accepted on the date of receipt of the notification confirming receipt of the order request, the order number and the order total.

  1. Access to the website is provided to all customers/users. FormTex reserves the right to restrict the possibility of placing an order if, in view of the conduct of the Customer/User concerned, there is a risk that FormTex may suffer any damage.
  2. All prices are expressed in euros and do not include VAT. For the EUR-RON conversion, the exchange rate of the National Bank of Romania on the date the invoice is issued shall apply.
  3. All fees related to payments made through online transactions, where applicable, shall be borne exclusively by the buyer.
  4. Information in the product descriptions is for information purposes only, and the buyer is solely responsible for choosing the desired product.
  5. The website presents the main characteristics of FormTex products, taking into account the way in which the products concerned are presented.
  6. Further information will be provided, depending on the specifics of each order, by FormTex customer service agents after an order request has been placed.

  1. The content of the website, including but not limited to logos, stylised representations, trade symbols, static images, dynamic images, text and/or multimedia content, is the exclusive property of FormTex, which reserves all rights obtained in this respect, directly or indirectly (through licences for use and/or publication). These elements are protected by Romanian law and by international instruments on copyright, trademarks, designs, patents, etc.
  2. Any reproduction or representation, even partial, by any means, made without the prior, express written consent of FormTex or of its partners where they are the rights holders, is prohibited and unlawful. Failure to comply with this prohibition constitutes infringement or an act of unfair competition giving rise to the civil and criminal liability of its author.
  3. FormTex hereby agrees that all works capable of copyright protection and all designs and compositions that result directly from, or are related to, the confidential information, or that otherwise result from or are related to the performance of this contract, as well as the right to place on the market, use by any means and grant licences in respect of the confidential information or the ideas, concepts, methods or practices contained therein, shall be the exclusive property of the buyer for the entire territory of Romania and anywhere outside this territory, and may be redesigned and modified by the buyer without the consent of FormTex, and FormTex shall have no rights in them.
  4. The buyer shall hold title to all intellectual property rights in any works capable of copyright protection and in any designs, compositions or products created by FormTex or by third parties as a result of being commissioned to do so.
  5. FormTex guarantees that the materials and services provided are used without infringing the rights of third parties. Therefore, if FormTex uses the services and materials of third parties to fulfil its obligations under this Contract, it shall ensure that the exclusive rights of use and exploitation are assigned to itself. In the event of limitations of rights arising from the use of third parties, FormTex shall notify the buyer in due time.
  6. The use of the graphic elements provided by FormTex as sales support shall implicitly oblige the buyer to place orders for this type of product with FormTex. Otherwise, FormTex shall be entitled to compensation equivalent to the loss caused by the breach of this clause.

  1. To place an order, which appears on the website as a "request", the Customer completes a form in which they choose the products in the desired quantities and where the prices of each product in the request are displayed. The form shows the prices broken down by product and the order total.
  2. The Customer selects the "continue request" option to complete the order and then enters the billing details.
  3. After the order is placed, the Customer is shown a message informing them of: (i) receipt of the order, (ii) the order number, (iii) the order total in euros, (iv) the payment method: bank transfer, and (v) the fact that they will be contacted by a FormTex customer service agent to finalise the order.
  4. Finalising the order involves: (i) providing information about the stand: size, position of the walls, (ii) stand proposals: FormTex's proposals for the layout of the exhibition stand, (iii) graphics: working with FormTex on the graphic design, (iv) actual production: manufacturing the stand and delivering it to the location indicated by the buyer, (v) the working procedure, (vi) the lead time, (vii) the delivery time and method.
  5. Orders may be placed both by Users who hold an active account on the FormTex website and by Users who do not.
  6. Orders may only be cancelled before the contract is concluded. To cancel an order, please contact the customer service agent. These provisions do not affect the consumer's right of withdrawal under Article 9 of Government Emergency Ordinance no. 34/2014.

  1. The consumer has a period of 14 days to withdraw from a distance contract without giving any reason and without incurring any costs other than those provided for in Article 13(3) and Article 14 of Government Emergency Ordinance no. 34/2014.
  2. The withdrawal period expires 14 days after:
    a) the day of conclusion of the contract, in the case of service contracts;
    b) the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the goods, in the case of sales contracts, or:
    i. where the consumer orders multiple goods in one order and the goods are delivered separately, the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the last good;
    ii. in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the last lot or piece;
    iii. in the case of contracts for the regular delivery of goods over a defined period of time, the day on which the consumer, or a third party other than the carrier and indicated by the consumer, acquires physical possession of the first good;
    c) in the case of contracts for the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, of district heating or of digital content not supplied on a tangible medium, the day of conclusion of the contract.
  3. The contracting parties shall perform their contractual obligations during the withdrawal period in accordance with the provisions of the emergency ordinance.

  1. The following are exempt from the right of withdrawal:
    a) service contracts after the service has been fully performed, if performance began with the consumer's prior express consent and after the consumer acknowledged that they would lose the right of withdrawal once the contract has been fully performed by the trader;
    b) the supply of goods or services whose price depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
    c) the supply of goods made to the consumer's specifications or clearly personalised;
    d) the supply of goods which are liable to deteriorate or expire rapidly;
    e) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed by the consumer after delivery;
    f) the supply of goods which, after delivery, are by their nature inseparably mixed with other items;
    g) the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the sales contract, whose delivery can only take place after 30 days and whose actual value depends on market fluctuations which cannot be controlled by the trader;
    h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such a visit, the trader provides services in addition to those specifically requested by the consumer, or goods other than replacement parts necessarily used in carrying out the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods;
    i) the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
    j) the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;
    k) contracts concluded at a public auction;
    l) the provision of accommodation other than for residential purposes, transport of goods, car rental, catering or services related to leisure activities, if the contract provides for a specific date or period of performance;
    m) the supply of digital content which is not supplied on a tangible medium, if performance has begun with the consumer's prior express consent and after the consumer acknowledged that they would thereby lose the right of withdrawal.
  2. Please note that the products that FormTex manufactures and delivers to buyers are made to the specifications provided by the buyer and are clearly personalised.

    Regarding the right of withdrawal:

    By way of exception, the law provides that where the buyer chooses to purchase products "(...) made to the consumer's specifications or clearly personalised", these cannot be returned within the 14 days.

  1. The consumer shall inform the trader of their decision to withdraw from the contract, where the withdrawal clause applies to their situation, by sending a statement (template here). The return form is only a template and is not mandatory.
  2. The statement shall be sent by email to: contact@formtex.ro

  1. FormTex ensures the confidentiality of information of any kind.
  2. Information will only be disclosed with the prior consent of the person who provided it.
  3. With regard to order delivery, please see the section on Confidentiality and security of personal data. Concluding a contract with the Seller implies acceptance of these terms and conditions, as well as of the Confidentiality and data security policy.

  1. Product prices are those displayed on the FormTex website and do not include value added tax (VAT).
  2. The invoice is issued in electronic format. An electronic invoice is an invoice that contains the information required by the legislation in force and that has been issued and received in electronic format.
  3. In exceptional cases and at the express request of the buyer, the invoice may be provided on paper, in the manner chosen by the parties.
  4. The electronic invoice will be sent to the buyer through the electronic means of communication that the buyer has made available to FormTex.
  5. The buyer accepts receiving the invoice in electronic format and, by accepting the terms and conditions, confirms that they have the technical means necessary to receive the electronic invoice and are able to ensure the authenticity of its origin, the integrity of its content and the legibility of the invoice.
  6. The EUR-RON conversion will be made at the exchange rate of the National Bank of Romania on the date the invoice is issued.
  7. Buyers may request a history of the invoices issued through the customer service agents.
  8. FormTex reserves the right to request an advance payment from the total price of the order. The buyer undertakes to pay the advance within the period indicated by FormTex. Where an advance is charged, FormTex reserves the right not to start production before the advance has been paid.
  9. Payments can only be made by direct bank transfer to the FormTex account specified on the invoice.

  1. Delivery to Romania: free for orders with a minimum value of 100 euros; below this value, delivery costs 15 euros. Delivery to Bulgaria: free for orders with a minimum value of 500 euros; below this value, delivery costs 20 euros. Delivery to other countries: free for orders with a minimum value of 1,000 euros; below this value, delivery costs 40 euros. Products are shipped by courier, as standard delivery only.
  2. "Personal collection" is also possible, if you wish to choose this option.

  1. The aluminium structures of FormTex products carry a 1-year warranty.
  2. The warranty does not cover wear resulting from normal and ordinary use of the product.
  3. The warranty does not apply if the defect was caused by improper use or storage of the product by the buyer.
  4. The products sold on our website benefit from the legal guarantee of conformity.
  5. On pain of losing the right to the warranty, the buyer must report the defect before the warranty period expires.
  6. Concluding a contract with FormTex implies acceptance of these terms and conditions.

  1. FormTex is not liable for damage suffered by the buyer or third parties as a result of FormTex performing its contractual obligations.
  2. Formtex is also not liable for the buyer's choice of the desired product, as the information in the product descriptions is for information purposes only.
  3. FormTex is exempt from any liability for damage resulting from the use of the products, for their loss or for damage caused to the products during transport/delivery.
  4. The buyer is solely responsible for keeping the access details of their account confidential and for managing the account.

  1. FormTex may assign or subcontract, in whole or in part, rights and obligations arising from the contract concluded with the buyer, without the buyer's prior consent.
  2. FormTex remains responsible to the buyer for the performance of the contractual obligations.

  1. FormTex processes your personal data in accordance with the applicable legislation on the processing of personal data.
  2. With regard to order delivery, please see the section on Confidentiality and security of personal data. Concluding a contract with FormTex implies acceptance of these terms and conditions, as well as of the Confidentiality and data security policy.

  1. This contract is governed by Romanian law. Any dispute arising from its interpretation, performance or termination shall be settled by the courts with subject-matter jurisdiction in the district of FormTex's registered office.
  2. FormTex is willing to settle any disagreement amicably. For more information, please see the "Complaints" section of this document.

  1. Any user, whether a natural person over the age of 18 or a legal entity, may register by creating an account and completing the fields on the FormTex website, in the "Registration" section.
  2. Placing an order does not require creating an account beforehand.
  3. The user is responsible for the consequences arising from the use of the website, as well as for any damage, in accordance with the applicable legislation.
  4. All the information used to describe the Products available on the Website (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation of FormTex, but solely a means of presentation, for information purposes.

  1. Communication between FormTex and the buyer will take place by email and by telephone.
  2. The costs of telephone communication will be those charged by the mobile network operators, according to the parties' tariff plans. No costs will be charged in addition to those charged by the mobile network operators.

  1. Neither contracting party shall be liable for the late performance and/or improper performance – in whole or in part – of any obligation under this contract, if the non-performance or improper performance of that obligation was caused by force majeure, as defined by law.
  2. The party invoking force majeure must notify the other party within 48 hours of the occurrence of the event and take all possible measures to limit its consequences.
  3. If the event does not cease within 5 days of its occurrence, the parties have the right to notify each other of the termination of this contract by operation of law, without either of them claiming damages.
  4. Cases of force majeure shall be certified by the Chamber of Commerce and Industry of Romania.

  1. The buyer undertakes to pay the price under this Contract.
  2. The buyer must designate at least one contact person, authorised to give FormTex instructions regarding the execution of the order. The buyer shall ensure that the contact person(s) give clear and consistent instructions and that FormTex does not receive contradictory instructions. In the event of contradictory instructions, FormTex shall be entitled not to carry out any of the instructions until they have been clarified. The buyer must reply within a maximum of 2 working days of receiving any request from FormTex. The buyer's reply must be complete and to the point, so as to allow FormTex to produce the products or services in accordance with the requested specifications and within the deadlines agreed by the Parties.

  1. Any complaint, notification or suggestion regarding FormTex services may be sent using the contact form on the FormTex website.
  2. The response time is 30 calendar days. In exceptional cases, depending on workload and other determining factors, FormTex may extend this period, without however exceeding a reasonable period.

  1. This Contract terminates following a termination agreement signed by both parties. In such a case, FormTex is entitled to remuneration for the services provided up to the time of termination. FormTex is also entitled to receive any sum of money paid, or promised to a third party, in connection with the performance of this Contract.
  2. The contract may be terminated unilaterally for non-performance, or improper or late performance, of the obligations of the parties if, within a maximum of 5 calendar days from the date of receipt of the notice to remedy, the party at fault does not remedy the situation reported by the entitled party. Unilateral termination also applies to non-essential obligations of the parties, if the non-performance or improper or late performance is repeated.
  3. Where permitted by the legislation in force, FormTex may unilaterally terminate this Contract with 10 calendar days' notice.
  4. This Contract terminates if the Consumer exercises the right of withdrawal.

  1. The terms and conditions are accepted when an order is placed, an action which indicates that you agree to comply with the FormTex terms and conditions, which you have read, understood and accepted in full.
  2. By accepting the terms and conditions, you also implicitly accept the other policies of the company.
  3. If you do not agree with the terms and conditions, which also involve the processing of personal data by FormTex, please do not use this website.

  1. FormTex reserves the right to amend the terms and conditions, as well as the company's policies, unilaterally and without prior notice.

Privacy policy

This privacy policy is intended to help you better understand how we collect, use and store your personal information, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("General Data Protection Regulation"), applicable since 25 May 2018, regardless of the capacity in which you have chosen to visit our website.

By using any of our services, including browsing the website, you agree to the terms of this Privacy Policy.

Email address

If you have provided us with your email address, we will use it to send you information emails about our products and services, contracts for signature and purchase invoices, as well as articles and resources related to our activity that we publish periodically on this website;

Google or Facebook account

You can access information about our products and services by using or creating a Google or Facebook account. The information about the chosen account will be used to authenticate you so that you can use our services and to protect your account against unauthorised access by other people. You can change or close the account at any time through the settings on this page.

First and last name

If you have provided us with your first and last name, we will use this data to personalise the emails you receive from us.

The platform we use is for presenting our products and services and allows us, based on the data provided, to personalise your experience with us, both online and in direct contact. In the latter context, where and if applicable, we use your data to conclude contracts, express or implied, between our company and you;

Telephone number

If you have provided us with your telephone number, this data will be used to contact you directly if you purchase one or more of our services, in order to inform you, confirm details or in any other situation requiring us to contact you quickly;

Company data (billing details)

If you have provided us with the details of the company where you are a partner, employee, owner or director, such as the personal identification number (for sole traders/individual enterprises), tax identification code, Trade Register number, registered office address, bank account, bank name, and the name and position of the legal representative, we will use this data to conclude contracts previously agreed with you;

Browser/IP/device data

If you have agreed to their collection, we will collect details about the browser used, the IP address and the device, such as the hardware model, operating system version, unique device identifiers and mobile network information, including the telephone number. We use this data to understand how you use our website, in order to make the necessary changes so that you can more easily find the information you are looking for;

Unique device identifiers (sometimes called universally unique IDs or UUIDs) are strings of characters built into a device by its manufacturer. They can be used to identify the device precisely (for example, the IMEI number of a mobile phone). Device identifiers differ in several respects: their lifetime, whether or not users can reset them and how they can be accessed. A device may have several different unique identifiers. Unique device identifiers can be used for various purposes, including security and fraud detection, synchronising services such as the messages received at a user's email address, remembering user preferences and serving relevant advertising.

Application data cache

An application data cache is a data repository on a device. It can, for example, allow a web application to run without an internet connection and can improve the application's performance by allowing content to load faster.

Browser web storage

Browser web storage allows websites to store data in a browser on a device. When used in "local storage" mode, it allows data to be saved across sessions (for example, so that the data can be retrieved even after the browser is closed and reopened). One technology that enables web storage is HTML 5.

Cookies and similar technologies

The cookie policy is set out in a separate section on this page.

HTTP referer header

The HTTP referer header contains information sent by a web browser to a destination web page, usually when you click a link to that web page. The HTTP referer header contains the URL of the last web page visited by that browser.

Non-personally identifiable information

This is information recorded about users in such a way that it no longer reflects or refers to an individually identifiable user.

Pixel tag

A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites or when emails are opened or accessed, and is often used in combination with cookies.

Server logs

As with most websites, our servers automatically record the page requests made when a user visits our websites. These "server logs" usually include your web request, IP address, browser type, browser language, the date and time of the request and one or more cookies that may uniquely identify your browser.

We use this information to provide our services to you; for example, to contact you, to help you understand our services and to give you the opportunity to purchase our products.

Your data will be processed on the basis of Article 6 of Regulation (EU) 2016/679 of 27 April 2016.

The data collected is used strictly to improve your relationship with us. We do not sell, assign or make your data available in any form to third parties. We provide services that rely on the trust of our customers and potential customers, and the security of personal data is essential in this process.

If we provide the data of this website's users to various contractual partners we work with, we will make sure to ask for your consent beforehand, and our contracts with them will contain confidentiality clauses.

There may be exceptional cases in which we are required to disclose your data, but we will only do so on the basis of official requests from public institutions and authorities with this prerogative.

We may make public information that does not personally identify you and allow partners (such as publishers, advertisers or connected sites) to access it. For example, we may make information public to show trends in the general use of our services.

Only with your consent, we will send you marketing messages by email to inform you about our new products and offers that may interest you, events we are planning to organise, new articles published on this website and useful articles published on other websites.

You can unsubscribe from the newsletter at any time, using one of the methods below:

  • by clicking the unsubscribe link in any newsletter already received from us;
  • by sending us an email requesting to unsubscribe.

We will make sure that you no longer receive our marketing messages by email. The request will be handled within a maximum of 48 hours of receipt.

Right to information: you may at any time request information about the operations we carry out in connection with the processing of personal data, on the basis of a written request; the reply will be provided free of charge within one month of the date of registration, which may be extended by a further two months depending on the complexity and number of requests being handled.

Right to rectification: personal data may be rectified or completed at any time.

Right to erasure: you may obtain the erasure of personal data where the processing did not comply with the legal provisions, as well as in the cases provided for in Article 17 of the Regulation.

Right to restriction of processing: you may request the restriction of processing where the personal data are inaccurate, as well as in the cases provided for in Article 18 of the Regulation.

Right to object: you may object to the processing of personal data where it is carried out on the basis of our legitimate interest.

Right to data portability: you may request the personal data provided in a machine-readable format, or request that they be transmitted to another controller, where the processing is based on Article 6(1)(a), Article 9(2)(a) or Article 6(1)(b), or where the processing is carried out by automated means.

Right to lodge a complaint: you may lodge a complaint about the way your data is processed with the National Supervisory Authority for Personal Data Processing (ANSPDCP).

Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time, without affecting the processing carried out before the withdrawal.

How users can exercise their rights: by email, at contact@formtex.ro

Please note that we keep archive copies of your personal information for legitimate business purposes, unless we receive a valid erasure request or, if you are a merchant, you close your account and your information is deleted in accordance with our standard process.

We also store anonymous or anonymised information, such as website visits without identifiers, to improve our services.

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ADPRO TEAM CONCEPT S.R.L.

The contact details are as follows: Telephone: +40 751 674 732, Email: contact@formtex.ro, Website: formtex.ro.